#customer service

6 articles tagged with "customer service"

Briefing: 'I’m Still Getting Charged For Things': Woman Rents Car From Hertz. Then They Ghost Her

Strategic angle: A woman's frustrating experience with Hertz highlights issues in customer service and billing.

Editorial Staff 14 days ago

Briefing: Mechanic Refuses To Install Parts Customers Buy Themselves. Then He Admits His Shop Raises Part Prices: ‘Worst Human Beings'

Strategic angle: A mechanic's controversial policy on parts leads to a shocking admission about pricing practices.

Editorial Staff 19 days ago

Briefing: ‘I have had it.’ After 5 years, my wife and I changed financial advisers. But this new one never seems to answer the phone. Time for a breakup?

Strategic angle: MarketWatch discusses the frustrations of switching financial advisers and the challenges of communication.

Editorial Staff 20 days ago

Discount Tire Worker Tells Woman It’s Too Dangerous To Just Replace 1 Tire. But When She Responds, He Does Something Unexpected

'I’m sorry, we only have money for the one tire.'

Editorial Staff Updated 20 days ago

Briefing: The customer might always be right, but apologies actually backfire in customer service

Strategic angle: A new study reveals that saying 'I'm sorry' may not be the best approach in customer service.

Editorial Staff about 1 month ago

Briefing: 'Don’t Let Them Work On Your Car!': Woman Gets Oil Change. Then Mechanic Quotes Her $1,100 Of Work Because She Was Low On Coolant

Strategic angle: A woman's routine oil change turns into a shocking quote for unnecessary repairs.

Editorial Staff about 1 month ago